Empowering Student's Journey To Higher Education

At Heritage Community College, we value integrity and transparency in all our student recruitment practices. Our regulations and guidelines for student recruiters and agents are designed to ensure ethical conduct, accurate information, and a supportive experience for prospective students. This page outlines the standards we uphold, the responsibilities of our recruitment partners, and the measures we take to maintain compliance with provincial and federal requirements, fostering trust and reliability in our recruitment process.

Accurate and Transparent Information Provision

• Deliver clear, complete, and up-to-date information to prospective students about:
• Admission requirements, including language proficiency standards and credential assessment processes.
• Details about the programs offered, including curriculum, potential learning outcomes, and pathways for further education or career opportunities.
• Tuition fees, refund policies, and any additional costs such as housing, insurance, or transportation.
• Availability and accessibility of student services, such as academic support, career counselling, and mental health resources.
• Whether specific programs are eligible for the Post-Graduation Work Permit Program or other immigration pathways.

Ethical Recruitment Practices

• Avoid making false, exaggerated, or misleading claims about:
• The institution’s reputation, program outcomes, or facilities.
• The likelihood of obtaining study permits, work permits, or permanent residency in Canada.
• Commit to fair, honest, and ethical practices when advising students on program choices and career prospects.
• Refrain from exploiting the vulnerability of prospective students for personal or financial gain.

Transparent Relationships with Students

• Establish clear, written contracts with students outlining:
• The scope of services provided by the agent.
• Costs associated with these services, including any fees for consulting or placement.
• Ensure students understand the terms of their contracts, including refund policies and their responsibilities as students.

Compliance with Legal and Regulatory Frameworks

• Abide by all applicable Canadian and international laws, including:
• Federal and provincial immigration laws
• Consumer protection laws related to recruitment practices
• Privacy legislation, such as the British Columbia Personal Information Protection Act (PIPA), ensuring the confidentiality of student data
• Avoid providing unauthorized immigration advice unless properly certified by the College of Immigration and Citizenship Consultants (CICC) or a Canadian law society.

Sub-Agent Management and Responsibility

• Only engage sub-agents who have been approved by the institution.
• Take full accountability for the conduct, performance, and representations made by any sub-agents under their supervision.
• Monitor sub-agents regularly to ensure compliance with institutional policies and ethical recruitment standards.