Medical Office Assistant

This program has been designed to provide students with all of the administrative and clinical knowledge and skills required for employment as a Medical Office Assistant.

During the program students learn to understand and use medical language; perform office procedures, prepare medical records, reports, case histories, correspondence and machine dictation; schedule and confirm medical appointments; receive and communicate messages for doctors and patients; initiate and maintain confidential medical files and records; prepare financial statements and handle billing procedures including medical billing, insurance, and other claim forms; promote safety and work in a safe manner; order supplies and maintain inventory; plan and initiate procedural setups including those required for patient preparation and maintenance for supplies and equipment.

Strong focus is given to communication skills, Microsoft Office applications, accounting applications, the ability to multitask and prioritize, organizational and detail skills, professional telephone manner, confidentiality, interpersonal skills and being a team player.

Prior to acceptance applicants must meet at least one of the following language proficiency requirements:

• Proof of grade 12 or equivalent.
• 19 years of age or older (all applicants)
• Immunization Report
• Evidence of Language Proficiency Requirements (evidence of one of the following):

• Evidence that 3 years of full-time secondary education (Grades 8-12) have been successfully completed in the English language in a country where English is one of the principal languages. This may include successful completion of a BC Adult Graduation program. Applicants must produce transcripts as evidence of completion of grade 12 English with minimum of a “C” grade 
  OR
• Completion of 2 years of full-time post-secondary education at an accredited institution where English is the language of instruction. (Applicable to a country where English is one of the principal languages.) 
  OR
• Provide verified results for one of the English language proficiency tests listed below.
  Test results must be dated no more than two years before the start date of the program.
  • International English Language Testing System (IELTS) Academic: overall score of 5.5 or higher.
  • Canadian Academic English Language (CAEL) Test: overall score of 40 or higher
  • Duolingo English Test: overall score of 95 or higher
  • Test of English as a Foreign Language (TOEFL) IBT: overall score of 46 higher
  • Canadian English Language Proficiency Index Program (CELPIP): Listening 6, Speaking 6, Reading 5, and Writing 5.
  • Pearson Test of English (PTE) Academic: overall score of 43 or higher
  • Canadian Language Benchmark Placement Test CLB PT: Listening 6, Speaking 6, Reading 5, and Writing 5.

Upon completion of the program, graduates can work in the below occupations list:

• Medical Office Assistant,
• Medical Administrative Assistant,
• Secretary, Medical,
• Receptionist, Medical Office/Hospital
• Medical Billing Clerk
• Ward Secretary
• Booking Clerk

Students will be assessed through written tests, computer-based tasks and assignments.

85% of classes must be attended to achieve competency for this qualification

Minimum C grade average is required for graduation.